Frequently Asked Questions

1. What is IPTV?
IPTV (Internet Protocol Television) is a digital television service delivered through the internet instead of traditional satellite or cable formats. It allows users to stream live TV and on-demand content via internet connections.
2. Why choose our IPTV service?
Our IPTV service offers a wide variety of channels, high-quality streams, and competitive pricing. We prioritize customer satisfaction with reliable service and responsive support.
3. Do you offer a trial version?
Yes, we offer a trial version so you can test our service before committing to a subscription. Please visit our website or contact support for more details.
4. What are some of the basics of IPTV systems?
IPTV systems typically consist of a server for storing content, a content delivery network, and client devices (like set-top boxes or apps) to access and play the content. It relies on a stable internet connection for optimal performance.
5. Can I watch IPTV from anywhere in the world?
Yes, as long as you have a stable internet connection, you can access our IPTV service from anywhere in the world.
6. Is it possible to stream IPTV on multiple devices simultaneously with only one subscription?
Generally, one subscription is tied to one device. For multiple devices, additional subscriptions may be required. Please check our terms and conditions or contact support for specific details.
7. How much bandwidth is used by the IPTV stream?
The bandwidth used depends on the quality of the stream. Typically, standard definition (SD) streams use about 1-2 Mbps, high definition (HD) streams use about 3-5 Mbps, and 4K streams can use 15 Mbps or more.
8. Ethernet or WiFi?
For the best performance and stability, we recommend using an Ethernet connection. However, a strong and stable WiFi connection can also work well.
9. Why do I keep getting “script error” messages in KODI?
Script errors in KODI can be due to outdated addons or issues with the installed addons. Ensure all your addons are up-to-date and clear the cache regularly.
10. Is the content of high quality?
Yes, we strive to provide high-quality streams, including HD and 4K channels where available.
11. Recommended IPTV internet speed?
We recommend a minimum internet speed of 5 Mbps for standard definition, 10 Mbps for high definition, and 25 Mbps for 4K content to ensure smooth streaming without interruptions.
12. Which device types are supported?
Our IPTV service supports a variety of devices including Android TV boxes, Smart TVs, smartphones, tablets, PCs, and more. For a complete list of supported devices, please refer to our website.
13. How do I clear my cache when the “Clear Cache” message appears on KODI?
To clear the cache in KODI:
  • Go to the settings menu.
  • Select "System Settings."
  • Click on "Add-ons."
  • Select "Manage Dependencies."
  • Choose "URLResolver" or "ResolveURL."
  • Click on "Configure."
  • Select "Clear Cache."
14. Can my Android/iPhone/iPad be used as a remote control for KODI?
Yes, you can use apps like Kore (official KODI remote) or Yatse to control KODI from your Android or iOS device.
15. Do I need satellites or dishes to access IPTV?
No, IPTV does not require any satellite dishes. All you need is a compatible device and a stable internet connection.
16. Can I turn my TV into a Smart TV with an Android TV box?
Yes, an Android TV box can turn your regular TV into a Smart TV, allowing you to stream IPTV and access other apps and features.
17. Why are the channels not working on my Smart TV even though I uploaded the playlist?
This could be due to a compatibility issue, incorrect playlist format, or network problems. Ensure your playlist is correctly formatted and your internet connection is stable.
18. The channels are not working in the SIPTV app but in the VLC player. Why?
This may be due to compatibility issues or settings in the SIPTV app. Ensure the app is up-to-date and check the app settings for any misconfigurations.
19. Why do I have buffering problems on some channels?
Buffering can be caused by insufficient internet speed, network congestion, or server issues. Ensure your internet speed meets the recommended requirements and try restarting your router.
20. What payment methods are available?
We accept various payment methods including credit/debit cards, PayPal, and sometimes cryptocurrencies. Check our payment page for the most up-to-date information.
21. How do I get the subscription code after payment?
The subscription code is usually sent to your email immediately after payment confirmation. Check your spam folder if you do not see it in your inbox.
22. What is the typical response time for support tickets?
Our typical response time for support tickets is within 24-48 hours. We strive to address all queries as quickly as possible.
23. Do you offer refunds?
Our refund policy varies. Generally, we offer refunds within a specific period if you face technical issues that we cannot resolve. Please refer to our refund policy on our website for detailed information.
24. Does the subscription start immediately after payment?
Yes, your subscription typically starts immediately after payment and you receive the necessary details via email.
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